Patient Experience & Hospitality

The Paley Institute
Patient Experience & Hospitality

Man Takes First Steps Following ‘Miracle’ Surgery for Severely Deformed Limbs

Vincenzo, 22, an Italian man who was born with an extremely rare condition called arthrogryposis shares his experience with the disease and his treatment journey at the Paley Institute.

Patient Experience & Hospitality

Boosting Patient Experience in Health Travel

The industry of health tourism is driven by the quality of care, and it includes medical treatment provided to each patient. To boost patient experience, one must consider all the processes involved in scheduling the visit, the treatment and recovery period.

Patient Experience & Hospitality

Medical Tourism: Traveling as an International Patient

For Medical tourism, either for emergency or non-emergency procedures, patients require a meticulous advance planning. The culture, language is changed in the new country, also the patient should hold all the original documents of the resident country.

Patient Experience & Hospitality

Talk is Cheap: Telemedicine is Just a Phone Call Away

Telemedicine can be an integral cog that can increase the efficiency, productivity, and attractiveness of medical tourism procedures. Virtual conversation can bridge conventional gaps in medical tourism and give patients a feel for what to expect.

Patient Experience & Hospitality

Commercial Mistakes when Marketing to International Patients

Service is the top challenge for clinics and hospitals worldwide with international patients, who, by far, have higher expectations. Some hospitals and clinics have found greater success by understanding their international patients ’ needs and helping them.

Patient Experience & Hospitality

Medical Tourism Becoming Road More Traveled

8 million patients are estimated to travel for healthcare and 1 million Americans are about to hear the rising healthcare costs. Medical tourism is a viable choice because international facilities made great strides in maintaining existing healthcare systems.

Patient Experience & Hospitality

Medical Tourism Communication: I Matter! My Doctor Matters!

Teamwork is of utmost importance in medical tourism and necessary for doctors to grow professionally, research, and innovate. Patient must know, without a doubt, they are heard, all of their symptoms are documented and treatment doesn’t stop upon a return home.‍

Patient Experience & Hospitality

Hospital (ity): The New Norm

Providers employing hospitable staff members are attracting more patients, especially domestic and international healthcare travelers. One of the greatest appeals of medical tourism revolves around patients’ ability to be in complete control of their destination.

Patient Experience & Hospitality

Clinical Quality Role of Insurer in Safeguarding Patient Care

The relationship between medical insurers and healthcare providers is evolving by a number of factors like global customer demands. The role of the medical insurer in assessing and monitoring the quality of care has not always been clear.

Patient Experience & Hospitality

Obamacare: Frustrated Americans Seek Medical Tourism Solutions

The idea to make medical tourism part of healthcare coverage is making more sense to employers and insurance companies. It's enticing more patients to comparison shop for healthcare as medical tourism makes impossible healthcare solutions possible.

Patient Experience & Hospitality

Inbound International Patient Program Issues to Contemplate

As Obama’s healthcare reform legislation is implemented, organizations seek alternative income streams to increase their bottomline. Many international patients visit the U.S. to pay out-of-pocket for care even they have international insurance for treatments.

Patient Experience & Hospitality

Friends And Family Roles and Responsibilities Abroad

A healthcare organization wanting to raise the bar to attract patients from around the world by offering innovation procedures. As the industry grows, the competitiveness of international patient programs will be distinguished by the global affiliations.

Patient Experience & Hospitality

Quality Beginning to Take Guesswork Out of Medical Tourism

For any patient considering medical tourism for the first time, places like India, Thailand and Costa Rica can be a good choice. Patients thinking about becoming medical tourists have heard about the tremendous travel opportunities, the incredible cost saving.

Patient Experience & Hospitality

Cultural & Linguistic Competency and Medical Tourism's Bottom Line

Granted, medical tourism is a relatively new, but rapidly growing industry with unlimited potential of expansion in future. Experience of medical outcomes and patient satisfaction in treating patients have proven that equal care is not equally effective.

Patient Experience & Hospitality

Travel: The New Prescription

Tourism is generally promoted more for its beneficial economic externalities than for the health and social benefits. There is little doubt that vacations make a significant contribution to quality of life.

Patient Experience & Hospitality

Connecting the Dots Between Disney and Hospitals

I received a call from Steve Heise of the Disney Institute in Orlando, as he heard me make a presentation on patient care. Shortly after that I went there to help them understand us, and ended up a year later thinking about all the ways we in hospitals.

Patient Experience & Hospitality

Patient Testimonial- Taipei Medical University Hospital

Jack, a California resident traveled 6,200 miles to Taipei Medical University Hospital (TMUH) to undergo a total knee replacement. Due to worsening conditions of his knee he decided he couldn’t take the pain, but he couldn’t afford the surgery either.

Patient Experience & Hospitality

Canadians Seeking Healthcare Abroad: Why and How Many?

All Canadians have access to a taxpayer-funded healthcare system that provides first-dollar (no cost-sharing) coverage. Despite the “free” service at home, tens of thousands of Canadians seek healthcare outside of Canada each year.

Patient Experience & Hospitality

Quality of Clinical Care vs. Quality of Interpersonal Interaction

Love Your Patients! Improve patient satisfaction with essential behaviors that enrich the lives of patients and professionals. This article is an example of quality care and the personal touch that results in a good patient experience and why it is important.

Patient Experience & Hospitality

Luxury in Puerto Rico: A Guide for a Lavish Island Visit

Puerto Rico has always been known for its beautiful white beaches and vibrant nightlife, yet the Island has even more to offer. Luxurious lodging Travelers looking for a glamorous San Juan getaway should consider the Ritz Carlton San Juan Hotel, Spa & Casino.

Patient Experience & Hospitality

Medical Tourism in Metro Pavia Health System

With a network of thirteen hospitals, MPHS is the largest hospital and clinic network provider in Puerto Rico and the Caribbean. Our hospitals are fully accredited by the JJCAHO, certified by the CMS and members in good standing of the American Hospitals.

Patient Experience & Hospitality

Puerto Rico- Proximity Makes it a Perfect Fit for Medical Travel

When traveling to a medical facility patients look for three qualities – ease of travel, value and high quality of services. Puerto Rico is the United States territory in the Caribbean and as such there is no language barrier, no passport or visa requirements.

Patient Experience & Hospitality

Puerto Rico There is More to the Island than Beautiful Beaches and San Juan

On the Island, visitors will find diverse geography and a wealth of activities, accommodations and restaurants. Visitors are looking for a relaxing island escape, golf or scuba vacation, an adventure trip amidst tropical rainforests or a getaway.

Patient Experience & Hospitality

Puerto Rico's Beaches are Home to a Variety of Water Sports

Puerto Rico has hundreds of miles of coastline that harbor an endless selection for beach connoisseurs and sports enthusiasts. The variety of coastline offers visitors the opportunity to partake in a variety of water sports, from jet skiing on rough waters.

Patient Experience & Hospitality

Hospitality and Humanization - For Overall Patient Satisfaction

Medical tourism can be susceptible to variations in the flow of patients in a destination due to economic crises, language barriers. Patients will make their choice that will benefit them, like international accreditation, safety and physician expertise.

Patient Experience & Hospitality

Taiwan The Destination for Chinese Patients

Representing a major breakthrough in the promotion of Taiwan’s medical tourism. Hospitals and clinics are now able to invite Chinese nationals to receive health checkups, medical treatments and cosmetic surgery procedures in Taiwan.

Patient Experience & Hospitality

Radiating a 5-Year-Old's Brain was not an Option - Steps Taken to Save a Life

Finding out that your child has a fatal disease is every parent’s worst nightmare, this was the case for one family in Australia. Audrey Anderson was diagnosed with a craniopharyngioma, an uncommon type of brain tumor located a few inches behind her eyes.

Patient Experience & Hospitality

Redefining Quality within the Context of the International Patient Experience

International accreditations, cutting-edge technology and a focus on patient safety and positive outcomes do not automatically translate into a great international patient experience. The reason is simple: medical quality is only part of the equation.

Patient Experience & Hospitality

Medical Travel ~ Voice of the iPatient

The concept of traveling outside one’s community for wellness and healthcare services is nothing new. Patients travel based on such reasons as economics, better access, or perhaps the location of specialist.

Patient Experience & Hospitality

MTA Releases First Patient Surveys on Medical Tourism

The MTA has released preliminary results from its first patient surveys in the Medical Tourism Industry. The MTA has created this medical tourism patient survey as part of a larger research project to study the medical tourism industry.

Patient Experience & Hospitality

Why I Became a Medical Tourist

An x-ray identified osteoarthritis and joint deterioration, especially in the left hip, my research quickly revealed that as a woman over 55 years of age and residing in Alberta, Canada, my surgical options were limited to total hip replacement.

Patient Experience & Hospitality

Climbing Again A Patient's Portrayal

There is nothing worse for an athlete to be unable to do the sport they love this is exactly what happened to me. I was an avid rock climber and due to a chronic and deteriorating condition called Kienbocks Disease in my left wrist I was told to stop climbing.

Patient Experience & Hospitality

An ounce of Prevention is Worth a Pound of Cure

Poor wound evolution, wound infection and necrosis is something that can occur with absolutely ANY open wound on a patient, and with, ANY surgical procedure, including something as “insignificant” as a laparoscopic incision.

Patient Experience & Hospitality

Adult Stem Cell Research Offers New Hope

Carron Morrow had exhausted all conventional treatments for her failing heart. She came to the Texas Heart Institute at St. Luke’s Episcopal Hospital for the unconventional – the first FDA approved study using stem cells from a patient’s own bone marrow to treat heart failure.

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