How do you define and determine what policies processes and procedures are used in your international patient services department?
How do you define and determine what policies processes and procedures are used in your international patient services department?
I am interested to know how the policies, procedures and processes are developed within an International Patient Services department. How do we know what are best practices? Where is the best place to obtain information on best practices?
If a hospital decides to offer and market international patient services, where do they find qualified staff? What determines that the
staff member knows the industries “best practices”?
I know that this is a lot of questions, but can anyone provide me the answers?
In addition how does a prospective patient know what the hospitals international patient services department is using in providing the best patient outcomes?
Anyone who works in a international patient services department are welcome to assist me in finding the answers. Your participation is welcome.
Crafting policies & processes regarding Int’l Patient Services start from the recognition of the responsibility & accountability that one needs to have in delivering services to Medical Tourists. Based from defined accountability, one can easily whip up appropriate policies & develop working models. The Medical City, where I work as Head for Bus. Devt., for example, believes that the hospital should already be playing a key role at the time when a Medical Traveller has decided (in his mind) to go to our facility regardless of what place of origin. We develop policies based on what would secure & make the patient safe in coming to our hospital. Centrality of all process & policies is all focused to the recipient of care who is THE PATIENT. With this perspective, you would encounter 0 to very minimal risk in providing for excellent service for International Patients.